Blog posts around MSP | TO THE NEW Blog

Kubernetes Cluster Backup & Restore on S3 Bucket using Velero

Pranjal Tripathi — Mon, 10 Aug 2026 11:39:13 +0000

Introduction Someone deletes a namespace by accident. A migration goes sideways and you need last week’s cluster state back, not just today’s. A node group gets torn down before anyone thought to check what was running on it. Kubernetes does not protect you from any of this by default etcd holds your cluster’s state, but […]

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Slack Escalation Bot: Building a Zero-Timeout Ticket System with AWS Lambda and SNS

Ritika Chauhan — Wed, 29 Jul 2026 07:47:01 +0000

Introduction Imagine a client’s website fails at midnight. Your team is on Slack, and raising a support ticket involves opening a browser, logging into Fresh service, filling out a form, and waiting for it to be assigned. In an urgent situation, every extra step adds unnecessary delay. so to simplify this, we created a Slack […]

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Terraform State Migration: Seamlessly Moving from AWS S3 to Google Cloud Storage

Ashish Sharma — Wed, 29 Jul 2026 07:43:10 +0000

Introduction: What if the single source of truth for your entire infrastructure lived in the wrong cloud? For years, our Terraform state lived in an AWS S3 bucket while our infrastructure increasingly ran on Google Cloud Platform. That split created cross-cloud dependencies, IAM complexity, and a growing mismatch between where we managed infrastructure and where […]

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AWS DevOps Agent : Accelerate Incident Response and Improve System Reliability

Pranit Arun Pingale — Wed, 29 Jul 2026 07:37:00 +0000

Introduction: Imagine receiving a critical production alert at 2 AM. Instead of manually checking logs, metrics, dashboards, and deployment history, what if an AI assistant could instantly analyze the issue, identify the probable root cause, and suggest the next troubleshooting steps? Modern DevOps teams manage increasingly complex cloud environments, making incident investigation both time-consuming and […]

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Guide to Fixing CVEs in Amazon EKS Worker Nodes by Updating Node Group AMIs

Ashish Soni — Wed, 29 Jul 2026 07:34:57 +0000

A Practical Guide to Fixing CVEs in Amazon EKS Worker Nodes by Updating Node Group AMIs Learn how to identify security vulnerabilities (CVEs) in your EKS worker nodes, update them safely without affecting running applications, and automate the process so your clusters stay secure over time. Executive Summary When you create an Amazon EKS cluster, […]

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How we automated IAM compliance enforcement across multiple AWS projects

Mobashshir Iqbal — Tue, 16 Jun 2026 09:11:17 +0000

Introduction Managing IAM (Identity and Access Management) compliance manually is one of those tasks that sounds simple but quietly consumes hours every week. Someone has to read the daily report, identify non-compliant users, send individual emails, track who responded, follow up again, and eventually rotate keys manually for users who never got around to it. […]

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AWS DataSync: GCP to AWS Data Transfer for Google Analytics

Prince Raj — Mon, 27 Apr 2026 05:48:33 +0000

1. Introduction If your team uses Google Analytics (GA) to track user behavior but needs to run custom SQL queries — like Daily Active Users (DAU) or session funnels — there’s a fundamental problem: GA data lives in Google Cloud Storage (GCS), and Amazon Athena (your SQL engine) only reads from Amazon S3. Manually downloading […]

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Kubernetes Observability: Seeing Inside the Black Box

Mobashshir Iqbal — Tue, 14 Apr 2026 06:38:41 +0000

Introduction Running containers on Kubernetes feels like putting your application inside a black box. Dozens of pods start and stop. Services talk to each other across namespaces. Traffic shifts, nodes drain, and somewhere in that complexity a latency spike quietly breaks your SLO. Without proper observability, you are flying blind — reacting to symptoms instead […]

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Patching Azure Virtual Machines from AWS Systems Manager using Hybrid Activation

Ausaf Ahmad — Wed, 01 Apr 2026 05:47:35 +0000

Patching Azure VMs from AWS Systems Manager using Hybrid Activation Each cloud platform provides its own native tools, which can lead to fragmented processes and increased administrative overhead. To address this challenge, AWS Systems Manager (SSM) offers a powerful solution through its Hybrid Activation feature. This capability allows non-AWS machines, such as Azure Virtual Machines […]

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Designing Scalable AI Systems: RAG vs Long Context Trade-offs Explained

Pranjal Tripathi — Thu, 26 Mar 2026 08:24:26 +0000

Introduction Every LLM you’ve ever used is stuck in the past. It knows everything up to its training cutoff and nothing after. It also does not know about your internal documents,your private codebase,or what just happened 5 mis ago. So if you want a model to actually be useful in a real time production environment,you […]

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Cross-Account Centralised Logging in AWS Using S3, KMS, and SQS for SIEM Integration

Umang Dakh — Thu, 26 Mar 2026 08:23:51 +0000

Introduction In a multi-account AWS environment, log management for services such as Cloud Trail, VPC Flow Logs, and WAF is a complex and fragmented process. This is due to the fact that each account has its own log data, which is not easy for security and operations teams to manage centrally. This issue, however, can […]

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Incident Management in Cloud MSP: From Alert to Resolution (A Real World Approach)

Rohit Kandwal — Wed, 25 Mar 2026 05:07:33 +0000

1. Introduction In a Cloud Managed Services Provider (MSP) ecosystem, incident management is a critical function that directly impacts service availability, SLA adherence, and customer experience. With modern cloud architectures (AWS, hybrid, microservices), incidents are no longer isolated—they are multi-layered and interdependent. This demands a structured, fast, and practical approach to incident handling. This paper […]

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